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Shipping & Returns

USA - SHIPPING POLICY

We offer FREE Ground shipping to all US Customers in 48 lower United States! We also have discounted 2nd Day and Overnight shipping available at checkout.

Transit time for orders with free shipping is usually 1-3 business days.

Shipping is done Monday-Friday and orders placed before 11:00 am PST / 2:00 pm EST will go out same day. Shipping is done Monday-Friday and orders placed before 11:00 am PST / 2:00 pm EST will go out same day.

Deliveries are Mon-Fri for all shipments.

After the order is placed, you will receive an order confirmation email. Tracking information will also be emailed once it is shipped.

CANADA - SHIPPING POLICY - Not Currently Available

Returns Policy

We offer a 60 Day Satisfaction Guarantee on products purchased from us. If the return is started within 60-days, we will provide a Pre-Paid return label. Products must be returned with all parts, original packaging and in re-sellable condition.  We will provide full refund less original shipping cost on products returned in re-sellable condition. If a product is deemed defective within first 60 days from purchase, we will pay to have a new unit shipped to you and we will pay to have the defective unit shipped back.

Warranty - After 60 days from purchase, our products have a warranty period of 1 year. You are responsible for shipping the unit back to us. Once we have the unit, it will tested, repaired or replaced and shipped back to you free of charge. If the unit is not deemed defective, you will be responsible for return shipping. This warranty is only valid in the USA.  

Request RMA Number: If you need to return an item, please follow the Step below for the fastest processing.  If you didn't create an account, please Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

How to Return Items

If you have any problems contact our support team (866) 528-1010 or support@padousa.com.