HAVE QUESTIONS?
START HERE:
- Where can I buy?
- Pure Wave: https://www.padousa.com/compare/76/82/104
- Bivi: https://www.padousa.com/bivi
- Dealer Locator: https://www.padousa.com/dealer-locator/
- Can I buy additional tips or charger?
- Am I able to use my Flexible Spending Account? (Medical FSA)
- No, Not at this time.
- What do the lights on my massager mean?
- While Charging:
- Red: Needs to be charged
- Yellow: Partial charge on unit, charge after next use.
- Green: Good to go!
- While in use:
- Blinking Red and Green: Too much pressure was applied to the unit, perform a reset and start massaging again.
We're happy to answer questions or help you with returns. Please fill out the form below or call us by phone.
CUSTOMER SERVICE IS AVAILABLE 5 DAYS A WEEK Mon-Fri 8AM - 5PM PST.
CALL TOLL FREE: (866) 528-1010
Store Location:
28381 Constellation Rd.Valencia, California 91355
Tel: 866 528-1010
We Ship Monday through Friday