Contact Us

HAVE QUESTIONS?

START HERE:

1. Where can I buy?
• Pure Wave: https://www.padousa.com/compare/76/82/104
• Bivi: https://www.padousa.com/bivi
• Dealer Locator: https://www.padousa.com/dealer-locator/
2.  Can I buy additional tips or charger?
• Yes, https://www.padousa.com/pure-wave/accessories/
3. Am I able to use my Flexible Spending Account? (Medical FSA)
• No, Not at this time.
4. What do the lights on my massager mean?
• While Charging:
• Red: Needs to be charged
• Yellow: Partial charge on unit, charge after next use.
• Green: Good to go!
• While in use:
• Blinking Red and Green: Too much pressure was applied to the unit, perform a reset and start massaging again.

 

We're happy to answer questions or help you with returns. Please fill out the form below or call us by phone.

CUSTOMER SERVICE IS AVAILABLE 5 DAYS A WEEK Mon-Fri 8AM - 5PM PST.
CALL TOLL FREE: (866) 528-1010

Store Location:

28340 Avenue Crocker
Valencia, California 91355
Tel: 866 528-1010

We Ship Monday through Friday